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6
Jul
How good is your customer focus?
You have likely witnessed when customer service has gone wrong. It could be they were having a bad day, it could be the systems or process wasn’t working, it could even have been a lack of training or heaven forbid they simply didn’t care. So why does it happen so often? We are exposed to various sources that tell us
30
May
Do your best, Forget the rest!
Recently I was at a function where Laura Geitz, Queensland Firebirds and Australian Diamonds netball captain was asked, “What is the best piece of advice you have been given?”. The great question was followed by a reply from the heart, as the advice came from Laura’s father. Simply the advice was “Do your best, Forget the rest!” It’s a great
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