How good is your customer focus?

You have likely witnessed when customer service has gone wrong. It could be they were having a bad day, it could be the systems or process wasn’t working, it could even have been a lack of training or heaven forbid they simply didn’t care. So why does it happen so often? We are exposed to various sources that tell us

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Do your best, Forget the rest!

Recently I was at a function where Laura Geitz, Queensland Firebirds and Australian Diamonds netball captain was asked, “What is the best piece of advice you have been given?”. The great question was followed by a reply from the heart, as the advice came from Laura’s father. Simply the advice was “Do your best, Forget the rest!” It’s a great

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